These are customer comments taken from   Feedback Column
 

Report Date: August 02, 2006
Work Done:
Yes
* More weight is given to a report where work has been completed.
Hire Again:
Yes
Approximate Cost:
$8,100.00
Description Of Work:
Completely removed shake roof and replaced with dimensional shingles. Installed three wind turbines. The estimate was very competitive and there were no surprises.
Member Comments:
Gryphon responded quickly to a request for a quote. All calls to their office were handled professionally in a timely manner. My request for information, changes to the contract, locations of homes with specific shingle colors, etc. were answered very quickly and with a smile. An issue after the job regarding taping and sealing the A/C unit were handled to my satisfaction.
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Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A
 
 
 
 
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Report Date: August 09, 2006
Work Done:
Yes
* More weight is given to a report where work has been completed.
Hire Again:
Yes
Approximate Cost:
$1,400.00
Description Of Work:
They re roofed. They removed tiles, put felt underneath, and put tiles back on the garage part of the roof.
Member Comments:
They did a good job. They were on time as promised. They gave a good warranty, it was longer than some of the other companies who were similarly priced.
Overall A
Price B
Quality A
Responsiveness A
Punctuality A
Professionalism A
 
 
 
 
Vi
Report Date: August 10, 2006
Work Done:
Yes
* More weight is given to a report where work has been completed.
Hire Again:
Yes
Approximate Cost:
$640.00
Description Of Work:
They replaced roof tiles that had been blown off and disturbed by summer storm.
Member Comments:
Appointment for Mark was for him to view damage and estimate repair. Repair was scheduled a week later. Repair crew arrived later than I expected, but they did good work and cleaned up after finished. They were conscientious and identified several additional tiles that needed replacement/repair that had been observed previously.
Overall A
Price B
Quality A
Responsiveness A
Punctuality B
Professionalism A
 
 
 
 
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Report Date: September 09, 2006
Work Done:
Yes
* More weight is given to a report where work has been completed.
Hire Again:
Yes
Approximate Cost:
$706.60
Description Of Work:
Tile and fascia/wood work on a relatively small part of our home's roof where a leak had rotted out part of the woodwork.
Member Comments:
Professional and thorough from setting up the estimate to finishing the work. I highly recommend these folks.
Overall A
Price A
Quality A
Responsiveness A
Punctuality B
Professionalism A
 
 
 
 
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Report Date: September 17, 2006
Work Done:
Yes
* More weight is given to a report where work has been completed.
Hire Again:
Yes
Approximate Cost:
$993.83
Description Of Work:
Fixed leak around skylights in a 20" x 15' area.
Member Comments:
Brooks Bryce, the estimator, showed up on time, was very thorough in evaluating the leak problem, and explained, including showing computer picture of area, where the problem was. Estimate was the actual cost of completing the job. Workmen were prompt and cleaned up after completing the job.
Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A
 
 
 
 
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Report Date: October 09, 2006
Work Done:
Yes
* More weight is given to a report where work has been completed.
Hire Again:
Yes
Approximate Cost:
$872.89
Description Of Work:
Fix leak in garage and front entrance.
Member Comments:
Called the company to get information and set up a date/time to get someone to look at the leak. Mark our Sales Representative came over and he knew exactly what the problem was. Gave us a quote and details of the job. We set the date to get the job done. They were pleasant and very professional. Work was done in a day and they did a great job cleaning up. Will use this company again. Thank You.
Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A
 
 
 
 
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Report Date: October 31, 2006
Work Done:
Yes
* More weight is given to a report where work has been completed.
Hire Again:
Yes
Approximate Cost:
$7,200.00
Description Of Work:
Installed completely new roof under existing tile on a 1600-square-foot house. Work included removing and setting aside all tile, taking up and discarding all old underlayment, battens, and flashings, installing two layers of new 40# underlayment with 18-inch overlaps (secured with simplex nails), installing new battens, new flashings, and new mortar packs, and relaying the tiles over the new roof. Additional work included adjusting fascia and replacing a cracked skylight.
Member Comments:
The work crew was punctual, worked longer than eight hours each day, and finished the job within the time promised. A few follow-up adjustments were requested and performed without challenge, and promptly. The job was messy, and for the most part the crew cleaned up adequately, although they left my front door blocked one day with debris from the old roof. The biggest challenge was communicating not with the crew, but with the supervisor Gryphon assigned to the job. He did not return phone calls and I always had to pester the main office for a response. Once contact was made, however, my concerns were always promptly dealt with. The new roof has now been through a wetter-than-average Arizona monsoon, no leaks!
Overall A
Price B
Quality A
Responsiveness A
Punctuality A
Professionalism B
 
 
 
 
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Additional Questions Answered when completing this reportAdditional Questions Answered when completing this report

How much did the final cost compare to the original estimate? right on

How does the value of the work compare to the price? I got more than my money's worth

How far in advance did you schedule the work? more than 2 weeks

Did you find the company through Angie's List? yes

If yes, which source(s)? website

Why did you choose this contractor?
 reputation

Have you used this company before? this is the first time I've used this company

What did you like most about this contractor: Quality of the work.

What did you like least about this contractor: Phone calls not being returned by the job supervisor.

What surprises came up during the course of the work: Cracked skylight discovered. Promptly and reasonably dealt with.

What words of advice would you give other members considering this contractor: My roof, with three leaks, now seems just great. Go with their quality.

What words of advice would you give this contractor: Have the supervisors you assign jobs to promptly return customer calls.

Report Date: December 28, 2006
Work Done:
Yes
* More weight is given to a report where work has been completed.
Hire Again:
Yes
Approximate Cost:
$5,900.00
Description Of Work:
Gryphone Companies came out to do a re-roof of my entire house. They replaced damaged wood and repaired holes that had been made due to storm damage.
Member Comments:
The work went very well. Gryphon Companies was able to start the work within a couple weeks of my estimate. They arrived as scheduled and kept the yard extremely clean. If I had questions, they were extremely helpful. The job was completed in about 4 days. The roof looks great and I would definitely hire them again.
Overall A
Price B
Quality A
Responsiveness A
Punctuality A
Professionalism A
 
 
 
 
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Additional Questions Answered when completing this reportAdditional Questions Answered when completing this report

How much did the final cost compare to the original estimate? right on

How does the value of the work compare to the price? I got exactly what I paid for

How far in advance did you schedule the work? more than 2 weeks

Did you find the company through Angie's List? no

If no, what was the other source? Found online but researched on Angie's List.

Why did you choose this contractor?
 reputation

Have you used this company before? this is the first time I've used this company

What did you like most about this contractor: Cleanliness and professionalism.

What did you like least about this contractor: Price was a little higher then I was hoping but they did a great job.

What surprises came up during the course of the work: None.

What words of advice would you give other members considering this contractor: Very professional to deal with and punctual.

Report Date: January 29, 2007
Work Done:
Yes
* More weight is given to a report where work has been completed.
Hire Again:
Yes
Approximate Cost:
$11,400.00
Description Of Work:
Gryphon re-built most of the tile roof and a section of flat roof on my house. Additionally, they replaced 4 skylights including two large, custom-sized skylights. Clay tiles were replaced as necessary, plywood and fascia board were replaced as required. A new shingle pad around the air conditioners was also installed.
Member Comments:
Overall, this roof replacement went very well. Gryphon's estimator and bid provider was very helpful and well informed which built confidence in the company's ability to perform the job well. Crews arrived on time, I was informed of changes and schedule updates in advance, and the crews worked effectively and efficiently. Two large custom skylights arrived at Gryphon with the wrong dimensions, but they re-ordered the skylights and were able to install them in a timely manner. Crews performed very well in terms of expertise in both the tile portion of the roof and the smaller flat, foam roof portion. Trash was cleaned up and hauled away daily. The shingle pad was installed around two small skylights with multiple layers of underlay and asphalt tiles and sealed with ample caulking to ensure no leaks. So far, under light showers, the roof has not leaked.
Overall A
Price B
Quality A
Responsiveness A
Punctuality A
Professionalism A
 
 
 
 
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Additional Questions Answered when completing this reportAdditional Questions Answered when completing this report

How much did the final cost compare to the original estimate? right on

How does the value of the work compare to the price? I got more than my money's worth

How far in advance did you schedule the work? within a week

Did you find the company through Angie's List? yes

If yes, which source(s)? email

Why did you choose this contractor?
 reputation

Have you used this company before? this is the first time I've used this company

What did you like most about this contractor: Roofing expertise, excellent estimator/proposal, efficient crews.

What did you like least about this contractor: A few pieces of equipment that did not work.

What surprises came up during the course of the work: Two skylights were originally delivered in the wrong size, but they were quickly and correctly replaced.

What words of advice would you give other members considering this contractor: Hire this contractor outside of times of big demand for roofing.

What words of advice would you give this contractor: Ensure that crews are sent with motorized equipment that starts and works.

Report Date: February 27, 2007
Work Done:
Yes
* More weight is given to a report where work has been completed.
Hire Again:
Yes
Approximate Cost:
$550.00
Description Of Work:
They repaired a small leak on the top floor of our house.
Member Comments:
They came out and did their estimate within a week of my call and were on-time. I would use them again.
Overall A
Price B
Quality A
Responsiveness A
Punctuality A
Professionalism A
 
 
 
 
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Additional Questions Answered when completing this reportAdditional Questions Answered when completing this report

How much did the final cost compare to the original estimate? right on

How does the value of the work compare to the price? I got exactly what I paid for

How far in advance did you schedule the work? within a week

Did you find the company through Angie's List? yes

Why did you choose this contractor?
 location

Have you used this company before? this is the first time I've used this company

What did you like most about this contractor: Prompt%3B been around for a little while%3B good reputation (Angie's list).

What surprises came up during the course of the work: None.

Report Date: March 14, 2007
Work Done:
Yes
* More weight is given to a report where work has been completed.
Hire Again:
Yes
Approximate Cost:
$4,969.00
Description Of Work:
They were an absolute pleasure to work with. Their estimate was in line with other bids. They quoted work would require 3 days plus one for delivery of materials. In reality materials arrived on Monday. Began work on roof 0800 AM on Tuesday. Finished job by 0530PM on same TUESDAY!! Job did not require removal of existing shingles. Did a beautiful job. Everything was completed as promised. I would recommend them HIGHLY! Punctuality A+, Professionalism A+, Quality A+ Price A, Overall A+.
Member Comments:
Extremely smoothly. Very diligent and professional. Again after materials delivered on Monday, began work 0800AM on Tuesday. Completed job 0530PM same day. Beautiful job. Neighbors were impressed. Will go to them for future jobs. Recommend them highly.
Page Of Happiness Nominee
Page Of Happiness Nominee
 
Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A
 
 
 
 
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Additional Questions Answered when completing this reportAdditional Questions Answered when completing this report

How much did the final cost compare to the original estimate? right on

How does the value of the work compare to the price? I got exactly what I paid for

How far in advance did you schedule the work? within a week

Did you find the company through Angie's List? yes

If yes, which source(s)? website

Why did you choose this contractor?
 reputation

Have you used this company before? this is the first time I've used this company

What did you like most about this contractor: Very professional and punctual

What did you like least about this contractor: What's not to like

What surprises came up during the course of the work: They completed job two days early.

What words of advice would you give other members considering this contractor: You will not be pressured by them. Very down to earth. You might be pleasantly surprised by their work.

What words of advice would you give this contractor: Keep up the excellent work!

This is your space. Feel free to give us your two cents ... or quote your favorite movie ... we don't care! For me this was a major expense and they took all the pressue off. Again their work is quality, punctual, and very professional.

Report Date: March 15, 2007
Work Done:
No
* More weight is given to a report where work has been completed.
Hire Again:
Yes
Approximate Cost:
$0.00
Description Of Work:
Estimate for possible roof leak. Interior ceiling showed signs of leaking. We were having our popcorn ceilings removed and noticed some discoloration on the ceiling so decided to check it out to see if there was a leak. The estimator who came out told us it was just old paint showing through (what we originally suspected). We appreciated his honesty since another contractor told us there was some flashing that needed replacing.
Member Comments:
We also have a leak in the garage which we decided we can repair ourselves, although the estimator offered what seems to be a fair estimate of around $300 to repair the damage to the garage ceiling and roof.
Overall A
Price NA
Quality NA
Responsiveness A
Punctuality A
Professionalism A
 
 
 
 
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Additional Questions Answered when completing this reportAdditional Questions Answered when completing this report

How much did the final cost compare to the original estimate? n/a

Did you find the company through Angie's List? yes

If yes, which source(s)? website

Why did you choose this contractor?
 Good reviews on Angie's list

Have you used this company before? this is the first time I've used this company

What did you like most about this contractor: Their honesty

Report Date: March 31, 2007
Work Done:
Yes
 
Hire Again:
Yes
Approximate Cost:
$568.43
Description Of Work:
Repair roof leak at chimney. Install new SBS modified underlayment. Re-set loose tile, replace broken tiles.
Member Comments:
Very well. Mark, the estimator, arrived 10 minutes early for the estimate on 3/2/07. He inspected the roof and prepared the written estimate in 20 minutes. I approved the work order and they called four days later to schedule the work. The job was scheduled for 3/19/07 and we did not have to be present as there was no interior work required. Upon returning home, we could not tell they had even been there except for the repair work on the roof and the flyer on the door that they had completed the work as contracted. The clean up was immaculate. On 3/20/07, they returned for a full and final inspection and left another flyer so indicating that. The work came with a two year warranty for labor and materials. They billed us through the mail at the agreed price which we paid. It rained about a week later and we saw no problems where the leak used to be. All in all, it was very painless.
Page Of Happiness Nominee
Page Of Happiness Nominee
 
Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A
 
 
 
 
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Additional Questions Answered when completing this reportAdditional Questions Answered when completing this report

How much did the final cost compare to the original estimate? right on

How does the value of the work compare to the price? I got exactly what I paid for

How far in advance did you schedule the work? 1-2 weeks

Did you find the company through Angie's List? yes

If yes, which source(s)? website

Why did you choose this contractor?
 other:

Have you used this company before? this is the first time I've used this company

What did you like most about this contractor: Prompt, Professional and Reasonable.

What surprises came up during the course of the work: None.

What words of advice would you give other members considering this contractor: Use them.

What words of advice would you give this contractor: None.

Report Date: April 16, 2007
Work Done: Yes
Hire Again: Yes
Approximate Cost: $1500
Description Of Work:
I have an older home and there was an addition put onto it and the roof always leaked between the patio and the living room. He saw that the roof was uneven and that it had the wrong flashing. He had a custom made flashing made for the roof and he installed it.
Member Comments:
He was amazing. I interviewed several people and he walked up on the roof and knew exactly what was wrong with it. He was knowledgeable and professional and I was very impressed with him.
Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A
 
 
 
 
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Report Date: 7/16/2006
Category: ROOFING
Was Work Done?: YES
* More weight is given to a report where work has been completed.
Hire Again?: YES
App. Cost: $6000
Overall A
Price B
Quality A
Responsiveness A
Punctuality C
Professionalism A
Description of Work: Gryphon replaced our shingle roof.
Member Comments: We were pleased with the services we received. Our sales rep was responsive and we are very happy with the results. The only complaint was that they began & completed the job a few days later than scheduled.
 
Report Date: 6/30/2006
Category: ROOFING
Was Work Done?: NO
* More weight is given to a report where work has been completed.
Hire Again?: YES
App. Cost: $6360
Home Build Year: 1976
*This date helps you locate companies that work on homes that are similar in age to your own.
Overall A
Price N/A
Quality N/A
Responsiveness A
Punctuality B
Professionalism A
Description of Work: Inspection of aging composite shingle roof. Performed a thorough inspection and told me that the roof did not need to be replaced at this time and that it could last another 3 - 5 yrs. This was good news!
Member Comments: This was a free inspection, plus at my request, they also gave me a quote on total replacement of roof. The estimator was Brooks Bryce. He showed up a little late for the app't, but did call to let me know he was running late. He was polite and seemed very knowledgeable about roofing.
 
Report Date: 4/19/2006
Category: ROOFING
Was Work Done?: YES
* More weight is given to a report where work has been completed.
Hire Again?: YES
App. Cost: $5000
Home Build Year: 1948
*This date helps you locate companies that work on homes that are similar in age to your own.
Overall A
Price A
Quality A
Responsiveness B
Punctuality A
Professionalism A
Description of Work: Complete removal and replacement of asphalt shingle roof. Several areas of rotten wood was also replaced.
Member Comments: Excellent job. The quotation process was prompt. They were on time and very professional. On a day when there was chance of rain, they tarped an unfinished area even though it just over an outdoor porch, and the chance of rain was slight. The work was very professional. The only slight problem was it took them over a month to generate a bill. Most people would probably not mind this.
 
Report Date: 4/9/2006
Category: ROOFING
Was Work Done?: NO
* More weight is given to a report where work has been completed.
Hire Again?: YES
App. Cost: $350
Home Build Year: 1973
*This date helps you locate companies that work on homes that are similar in age to your own.
Overall B
Price C
Quality B
Responsiveness A
Punctuality A
Professionalism A
Description of Work: Just gave an estimate.
Member Comments: The roofer was on time, but I selected another because of estimate.
 
Report Date: 4/6/2006
Category: ROOFING
Was Work Done?: YES
* More weight is given to a report where work has been completed.
Hire Again?: YES
App. Cost: $500
Home Build Year: 1999
*This date helps you locate companies that work on homes that are similar in age to your own.
Overall A
Price A
Quality A
Responsiveness A
Punctuality N/A
Professionalism A
Description of Work: Repaired a leak in the roof.
Member Comments: Came, fixed the problem, and left. Not a sign that they'd been there. Very pleasant, very efficient. Of course, until the monsoon season, I won't know that it is really repaired, but I feel pretty confident because they were so professional.
 
Report Date: 3/27/2006
Category: ROOFING
Was Work Done?: YES
* More weight is given to a report where work has been completed.
Hire Again?: YES
App. Cost: $652
Home Build Year: 1991
*This date helps you locate companies that work on homes that are similar in age to your own.
Overall A
Price A
Quality N/A
Responsiveness A
Punctuality A
Professionalism A
Description of Work: Repair was done on cement tile roof to correct a leak in dining room ceiling of a 15 year old home.
Member Comments: